Shipping & Pickup Service
Furniture

1. The standard manufacturing process takes between 8 to 12 weeks. This time is given to you as a guide only and is subject to change at any time, especially during holidays.
2.FANCY HOMES  will not be held responsible for delays beyond our control including delays in shipping or discontinued materials, transport difficulties, and staff problems.
3. Delays in materials(leather/fabric/wicker etc) availability are a common occurrence. If the materials you have chosen are out of stock for long periods of time or discontinued you can either wait for out of stock materials or select another materials to the same value as your order.
4. When the item is ready, it will be dispatched as soon as the payment is confirmed.
5. Once dispatch has been arranged, tracking information will be sent to every customer via email. Buyer is responsible for sending the correct delivery address and a contact number (mobile number preferred) for delivery purpose. We will not take responsibility for delay in delivery due to incorrect information provided.
6. We are not in a position to guarantee delivery time, nor do we have control of it in a certain circumstances. Under unusual circumstances, delay could occur due to factors out of our control such as back order from manufacturer or shipping carrier delay or delivery failure, such delay shall not hold us liable for any consequence caused by the delay. However, as a business, we fully understand the importance of prompt delivery and would strive to do our best.
7. If your home, office or delivery location is greater than 2 flights of stairs, please add an extra fee of $35 for time and special handling charge.
8. Our basic delivery charge includes delivery service to your door. A full service delivery including unpacking of your furniture, minor assembly and disposal of packaging    materials can be arranged for you if required but at extra charge. Please consult our salesperson for detailed price and notice before we despatch your items.
9. If you are not home to receive goods, second time delivery may attract extra courier fees.
10. Pick ups are welcome via appointment, a $25 warehouse(Sydney warehouse) handling fee is payable on all pick ups. Please make sure you have an extra helping hand as FANCY HOMES staff will be limited to help lifting lounge sets.
11. Pickups are available 2 days per week via appointment. Our trading hours are: 10:30 am to 5:30 pm Friday and Saturday. Please notify us clearly if you'd like to pick up. Please DO show the confirmation letter to our logistics, if not, Fancyhomes logistics reserves the right to reject this pickup.
11. We will notify you within 48-72 hours after we confirm the exact date of item arrival. Please note: your item must be picked up, i.e., either you pick up it from our warehouse, or you’ve paid delivery and we arrange delivery for you, within 5 working days from that day, or there is a $30 per day charge for storage. If you did not contact us or pay the balance within 10 working days after our final notice of order arrival. As a result, we have the right the cancel the order and storage fee will be deducted from your deposit.


Massage Chair

1. The item will be dispatched as soon as the payment is confirmed. If the item is not received within 12 working days after payment confirmation, please contact us.
2. We are not in a position to guarantee delivery time, nor do we have control of it in a certain circumstances. Under unusual circumstances, delay could occur due to factors out of our control such as back order from manufacturer or shipping carrier delay or delivery failure, such delay shall not hold us liable for any consequence caused by the delay. However, as a business, we fully understand the importance of prompt delivery and would strive to do our best.
3. Once dispatch has been arranged, tracking information will be sent to every customer via email. Buyer is responsible for sending the correct Delivery Address and a Contact number (Mobile number preferred) for delivery purpose. We will not take responsibility for delay in delivery due to incorrect information provided to us.
4. If your home, office or delivery location is greater than 2 flights of stairs, please add an extra fee of $35 for time and special handling charge. If you are not home to receive goods, second time delivery may attract extra courier fees.
5. All items shipped need to be covered by insurance, or we are not liable for any loss, theft or damage to any goods during transportation.
6. Pick ups are welcome via appointment, a $25 warehouse handling fee is payable on all pick ups. Please DO show the confirmation letter to our Fancyhomes logistics, if not, Fancyhomes logistics reserves the right to reject this pickup. Please make sure you have an extra helping hand as Fancyhomes staff will be limited to help lifting lounge sets.
7. Pickups are available 2 days per week via appointment. Our trading hours are: 10:30 am to 5:30 pm Friday and Saturday. Please notify us clearly if you'd like to pick up.
8. We will notify you within 48-72 hours after we confirm the exact date of item arrival. Please note: your item must be picked up within 5 working days from that day, or there is a $30 per day charge for storage.